Frequently Asked Questions
Everything you need to know about shopping the Google Store.
When will my order arrive?
Shipping times vary based on your location and the shipping method selected at checkout. You can track your package's progress through the 'Orders' section of your account or via the confirmation email link.
What is your return policy for devices?
You can return most items purchased from the Google Store within 15 calendar days after the day you receive them. For Nest Pro installations or certain high-value electronics, specific conditions may apply.
How do I change or cancel an order?
You can cancel an order within a short window after placing it by visiting your order history. Once the order has moved to the 'Prepared for shipment' status, it can no longer be canceled, but you may return it once received.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. You may also use Google Pay or apply for Google Store Financing on eligible purchases.
Do my Google products come with a warranty?
Yes, all new Google hardware devices come with a limited manufacturer's warranty. This typically covers defects in materials and workmanship under normal use for one year from the date of original retail purchase.
Does the Google Store offer price matching?
If you buy a qualifying device and find it for a lower price from a select major retailer within your return window, we may be able to match the price. Please contact our support team for verification.